Gunnedah Shire Council has commenced a water meter replacement program following the identification of issues with some of the smart water meters rolled out in late 2019.

Some of the smart meters have been found to be returning low or zero reads, which means some residents may have been undercharged for their actual water consumption. There are no incidences of over‐charging caused by the issue.

Council has been provided with replacement meters by the supplier at no cost to the ratepayer.

We have begun the process of replacing the meters which will look different but will have the same capability as the original smart meters. The replacement meters will have an antennae.

What does this mean for you?

If your water meter has been replaced, you will continue to receive water bills on a quarterly basis based on the new meter readings. The back of this notice contains information about how to read your water meter. You can review your water consumption at any time by reading your meter. You can find information about reading your water meter here.

If you have not received a water bill recently or it has been very low, your previous meter may not have been working. You may receive a higher water bill in future if this has happened.

How do I obtain further information?

For more information, contact Council’s Custom Service Team on (02) 6740 2100 or council@gunnedah.nsw.gov.au