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Community Services

Tips for Accessible Complaint Handling

In NSW, there are more than 1.3 million people living with disability. The proportion of people with disability is on the rise as the population ages – with close to 40% of people having some form of disability by the time they are 70 years old. People with disability are increasingly expressing their right to participate as they choose in all areas of public life – this includes the right to complain.

Tips for Accessible Complaints Handling

The NSW Ombudsman has released two resources to assist organisations to deliver an accessible complaint handling service and both are designed to be included in training and induction packages, and on any organisations intranet and/or website. Hardcopies of the factsheet or a copy of the video on a USB (at no cost) can be obtained by emailing training@ombo.nsw.gov.au 

My Right To Be Heard

This video features five people with disability who provide personal insights into their lives and the importance of being heard. The Deputy Ombudsman and Disability Services Commissioner also appear in the video, sending a strong message about the obligation of all agencies and their staff to adopt an inclusive and ‘person centred’ approach to complaint handling. The Commissioner’s message is supported by practical advice from one of their most experienced complaints handlers. Check out the video below. 

Tips for Accessible Complaint Handling

This is a practical guide for frontline staff about adopting a person-centred and inclusive approach to complaints. Check out: NSW Ombudsman Tips for Accessible Complaint Handling

Media

Disability Inclusion Action Plan

On 21 June 2017, Council endorsed its 2017-2021 Disability Inclusion Action Plan, articulating a clear set of priority actions aimed at enhancing access and participation for...

Access Working Group

The Gunnedah Shire Access Working Group meets bi-monthly and is comprised of a range of internal and community stakeholders. The Working Group is chaired by Councillor Ann Luk...

Access and Inclusion

Gunnedah Shire Council is working hard to make our region more accessible for everyone, regardless of age, cultural background or ability. We recognise that improving accessib...

Companion Card

Gunnedah Shire Council, is a registered affiliate with the NSW Companion Card and accepts the Companion Card at the Memorial Swimming Pool and The Civic cinema. As a participa...

National Relay Service

Are you deaf or have a hearing or speech impairment but need to talk to a Council staff member? Council’s Customer Service staff are trained to accept calls from custome...

National Public Toilet Map

As part of the National Continence Program, the National Public Toilet Map provides information on over 16,000 publicly available toilets across Australia, including accessibi...

Spinal Cord Injuries Australia

In conjunction with the NSW Department of Family & Community Services, Spinal Cords Australia is updating the accessible toilets in NSW on the National Public Toilet Map....

Web Content Accessibility Guidelines

Council is committed to making our website as accessible as possible to all our visitors, including those using our site with: mobile devices assistive technologies such as sc...

Tips for Accessible Complaint Handling

In NSW, there are more than 1.3 million people living with disability. The proportion of people with disability is on the rise as the population ages – with close to 40%...

Community Services

Tips for Accessible Complaint Handling

In NSW, there are more than 1.3 million people living with disability. The proportion of people with disability is on the rise as the population ages – with close to 40% of people having some form of disability by the time they are 70 years old. People with disability are increasingly expressing their right to participate as they choose in all areas of public life – this includes the right to complain.

Tips for Accessible Complaints Handling

The NSW Ombudsman has released two resources to assist organisations to deliver an accessible complaint handling service and both are designed to be included in training and induction packages, and on any organisations intranet and/or website. Hardcopies of the factsheet or a copy of the video on a USB (at no cost) can be obtained by emailing training@ombo.nsw.gov.au 

My Right To Be Heard

This video features five people with disability who provide personal insights into their lives and the importance of being heard. The Deputy Ombudsman and Disability Services Commissioner also appear in the video, sending a strong message about the obligation of all agencies and their staff to adopt an inclusive and ‘person centred’ approach to complaint handling. The Commissioner’s message is supported by practical advice from one of their most experienced complaints handlers. Check out the video below. 

Tips for Accessible Complaint Handling

This is a practical guide for frontline staff about adopting a person-centred and inclusive approach to complaints. Check out: NSW Ombudsman Tips for Accessible Complaint Handling

Media

Disability Inclusion Action Plan

On 21 June 2017, Council endorsed its 2017-2021 Disability Inclusion Action Plan, articulating a clear set of priority actions aimed at enhancing access and participation for...

Access Working Group

The Gunnedah Shire Access Working Group meets bi-monthly and is comprised of a range of internal and community stakeholders. The Working Group is chaired by Councillor Ann Luk...

Access and Inclusion

Gunnedah Shire Council is working hard to make our region more accessible for everyone, regardless of age, cultural background or ability. We recognise that improving accessib...

Companion Card

Gunnedah Shire Council, is a registered affiliate with the NSW Companion Card and accepts the Companion Card at the Memorial Swimming Pool and The Civic cinema. As a participa...

National Relay Service

Are you deaf or have a hearing or speech impairment but need to talk to a Council staff member? Council’s Customer Service staff are trained to accept calls from custome...

National Public Toilet Map

As part of the National Continence Program, the National Public Toilet Map provides information on over 16,000 publicly available toilets across Australia, including accessibi...

Spinal Cord Injuries Australia

In conjunction with the NSW Department of Family & Community Services, Spinal Cords Australia is updating the accessible toilets in NSW on the National Public Toilet Map....

Web Content Accessibility Guidelines

Council is committed to making our website as accessible as possible to all our visitors, including those using our site with: mobile devices assistive technologies such as sc...

Tips for Accessible Complaint Handling

In NSW, there are more than 1.3 million people living with disability. The proportion of people with disability is on the rise as the population ages – with close to 40%...